Shop2Bag ensures complete customer satisfaction on all platforms, providing swift replacements or refunds for any damaged, defective, or incorrect items, with no extra shipping costs for such replacements. For more details, refer to our Cancellation & Return Policy.

Shop2Bag upholds a 'closed box delivery' policy, essential for preserving product authenticity, customer privacy, and preventing adulteration or modification. In case of receiving a damaged, defective, or incorrect product, return it to us for a replacement, subject to certain conditions.

Here's a detailed list of Shop2Bag return and exchange policies:
Reporting Defects: If a defect (damage, defect, wrong item) is found after opening the box, inform the Customer Relationship Management Department via inbox or hotline (+8801330961245 ) immediately, along with photo or video evidence.

Resolution Process: The Customer Relationship Management Department will consult with management to decide on product replacement or payment adjustment. Complaints are valid for 3 days from receipt for general items, and 15 days for electronics for defective/non-functioning items.

Restrictions on Used or Liquid Products: Used, swatched, or liquid/semi-liquid products are not eligible for exchange or refund.

Change of Mind: Products will not be exchanged or returned if the buyer changes their mind or dislikes the product's smell, texture, color, design, etc.

Seal and Suitability: The Return Policy is void if the seal is broken or the product doesn't suit you.

Wrong Product Order: In case of mistakenly ordering the wrong product, an exchange may be possible upon covering the costs of return and resending, subject to product type, risk involved, and management discretion.

Return Requirements: The original invoice, Shop2Bag box, and intact/undamaged product packaging (where applicable) must be returned with the product.

Lingerie Purchases: Consult with Female Consultants for lingerie sizes/measurements. If purchased without consultation and issues arise, contact the hotline (+8801330961245 ) for support.

Non-Exchangeable Items: Bottoms (panties) of the Lingerie line are strictly non-exchangeable or non-returnable, regardless of whether they were tried on or not.

How to send your product back to us?
For Customers in Dhaka: The policy offers a convenient pick-up service directly from the customer's address, free of delivery charges, although this is subject to certain conditions.
For Customers Outside Dhaka: These customers are instructed to send their products back via Sundarban Courier Service.

Reimbursement: If the return claim is validated, the policy states that the company will reimburse the courier charge, which is a customer-friendly approach.

Invalid Claims: If the return claim is found to be invalid, the customer is required to accept the original product and bear the costs associated with both the return and the resending of the product. This clause likely serves as a deterrent against frivolous or unjustified returns.

This policy seems designed to balance customer convenience with the logistical and financial considerations of the return process. It's important for customers to be aware of these terms to understand their rights and responsibilities in the return process.he distinction between customers in Dhaka and those outside the city reflect a tailored approach to different geographic areas.